FREQUENTLY ASKED QUESTIONS

Yes. To add media, follow these steps: 1. Go to Application Settings 2. Click on “Manage FAQ” 3. Create or select the question you want to add media to 4. When editing your answer, click the video, image, or GIF icon 5. Add the media from your library then save

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.

If you want to change the email address of your ter[g]el account, just go to my account and change the email address.

If you are unable to log in, we invite you to change your password.

To change your password - Click on the space to connect at the top right of the home page on your computer, or on the menu from your mobile. -Click on "forgot password", -You will receive an email allowing you to reset your password.

You can save your address so you don't have to enter it every time you order. if you save more than one address, you can set one as default To edit an address, go to the my addresses page in your account and click on edit. To delete an address, go to the my addresses page in your account and click delete.

Data protection is an important point for us, our privacy policy can be consulted here

In your personal space, click on my orders.

A favorite product? click on the heart next to the "add to cart" button and find your item in your wishlist.

To request the deletion of your account, make your request by contacting us via the contact form .

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site's dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

Metropolitan France: Delivery offered by Colissimo. Delays 3 to 5 working days after shipment. For the following countries: Belgium Germany Spain Italy Netherlands Sweden Finland Austria Delivery charge of 8 € Delays 3 to 8 working days after shipment. For the following countries: Great Britain Norway Switzerland Delivery charge of €15 Delays 3 to 8 working days after shipment. Rest of the world Delivery charge of €30 Delays 3 to 8 working days after shipment. Attention: taxes and customs duties may apply and are your responsibility upon delivery. Your order total does not include these taxes and duties.

For Metropolitan France: you have 14 days after receipt to make your return request. ​ To make your return request, simply fill out the form contact indicating your order number. ​ Upon receipt of your request, we will send you a "return note". All you have to do is go to the nearest post office, the return will be by Colissimo. Of course, the items must be returned with the labels not detached, the items unworn, unwashed, accompanied by the accessories that ter[g]el was able to send you with your order (bags, covers, pouches, etc. ). Refund period: 2 working days after receipt of your package, directly to the payment method used for the order. Europe and International you have 14 days after receipt to make your return request. ​ To make your return request, simply fill out the form contact indicating your order number. After validation of your request, you can return your package to us at the following address: Tergel Gerelt 2 Bis rue du Colonelt De Bange 78000 Versailles-France the return costs remain your responsibility. Refund period: 2 working days after receipt of your package, directly to the payment method used for the order.

Proceed in the same way as a return and place a new order.